Returns & Exchanges

At Morado Hair, we want you to love your locks, which is why we offer a 30-day return policy on all unopened and unused products. If you are not completely satisfied with your purchase, our team is here to ensure a seamless exchange or refund process.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and reason for return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original, unopened packaging, ensuring all protective seals and tags remain intact.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing